Frequently asked questions
Have a question about our services, bookings or your pet’s care?
We’ve put together some helpful answers to the questions we’re asked most often to help you feel confident and reassured when choosing Bella’s Best Buddies.
If you can’t find the answer you’re looking for, we’re always happy to help via WhatsApp or email!
What areas do you cover?
We cover Hoo, Cliffe Woods, Rochester, Strood, Higham, Cliffe, High Halstow and the surrounding areas. If you're unsure whether we cover your location, please pop us a message and we'll be happy to help!
Do you offer a free meet and greet?
Absolutely! We offer a free meet and greet before your first booking. This gives us the chance to get to know you and your pet, learn about their routine and discuss any specific needs, so everyone feels comfortable before care begins.
Do you offer solo walks or group walks?
We generally offer solo walks, allowing us to give your dog our full attention. However, if you request a paired walk, we’ll do our best to arrange this where possible, provided we have another dog who is compatible with yours. Your dog’s safety, comfort and happiness will always come first!
Can you care for nervous, elderly or special-needs dogs?
Yes! We understand that every dog is different, and we have experience caring for nervous, reactive, elderly and disabled dogs, including those who are blind or deaf. We take the time to understand each dog’s individual needs and provide patient, compassionate care tailored to them.
How do we get started?
Getting started with Bella’s Best Buddies is easy!
Simply send us a message via WhatsApp, email or social media with a little information about your pet and the service you’re looking for.
We’ll discuss your requirements and availability before arranging a free meet and greet to get to know you and your pet. We’ll then ask you to complete the relevant forms and confirm your booking.
How do payments work?
We send invoices to clients, with payment due within three days of the invoice being issued. Bank transfer is our preferred payment method. Any applicable late payment charges are outlined in our payment policy.